With Outvio Desk, eCommerce can finally manage the complete customer journey, from before to after the purchase, on one single platform with unparalleled control and efficiency.

Eight Prestigious Awards at Stevie® IBA 2023 and Stevie® Great Employer for Helpware.

Today Deepdesk launches the next generation of AI Agent Assist technology for contact centers: Deepdesk AIX.

TeamSupport Makes Unparalleled Enhancements to Jira Integration

8Flow.ai Introduces Private Beta and Achieves SOC 2 Certification

Reinforcing the Importance of Using Live Chat for Positive Customer Support Experiences

Through screen-sharing capabilities, agents and customers can easily navigate through troubleshooting issues.

The Stevie Awards for Sales & Customer Service are the world's top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world's leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Marks the fifth consecutive year Adaptiva has been named a finalist in this award program.

Last week, TSplus announced the release of the latest version of Remote Support. Among the changes to improve the user experience, version 3 offers several features that will help computer maintenance services increase their productivity.

TSplus is thrilled to announce the release of Remote Support V3! It has been entirely redeveloped to deliver an upgraded User Experience, challenging the historical actors of the market such as TeamViewer and SupRemo. The developer hopes that this massive change will exceed customer expectations and help expand its market footprint.

Issuetrak, a leading Norfolk-based ticketing software company, now offers Zapier integration capabilities, supercharging its process automation and optimization capabilities by allowing customers to connect over 4,000 existing business apps with Issuetrak.

Vocodia today has announced that they have been named Top Florida Tech Startup 2022, by StartupCity, in appreciation of their relentless pursuit of excellence and innovation.

Solution Allows Contact Center Managers to Easily Customize Their Caller In-Queue Experiences

Joins network of companies transforming the customer experience with solutions that leverage Avaya OneCloud™ UCaaS and CCaaS

Tryvium transforms the Microsoft Teams environment into a Modern Enterprise Service Support Center Platform to enhance the employee and customer experience and increase support experts' productivity with AI-based virtual agent and automation.

HappyFox expands its portfolio of project management integrations with Asana

Recognized for Tenth Year by Karnataka Chamber of Commerce

Talented Sales and Marketing Veterans to Drive the Next Stage of Growth for Emerging BPO Leader

Vistaar rolls out Freshworks' Freshdesk, globally, to drive faster issue resolution across all industry verticals

A resilient business model that provides flexibility to meet changing demands

As the pandemic leaves streets and workplaces around the globe are deserted while giving rise to work from home culture, PureVPN promises its users a premium customer support experience 24/7.

The team at TSplus is excited to present its latest innovation - the new dedicated License Management Portal -- a personal client space where all information about licenses and support contracts can be found and managed. Another step toward more efficient customer relations and streamlined support.

Initial customer support rollout exceeds expectations

Nextep's newest support feature provides around-the-clock support.

TSplus Version 12 has been a milestone in the development of TSplus. It was built on a history of success with a renewed focus on Quality and Professionalism. End-user feedback has been extremely positive. The best products require the best customer service. TSplus continues in this direction with major investments in online help and documentation. Let's have a deeper look at the latest innovations.

The release of TSplus version 12 brought big changes. With big changes can come big questions. The development team at TSplus understands this and has built a completely new support infrastructure. Additional support staff have been added and a new ticketing system has been implemented. Even more exciting is the introduction of new online help tools. Keep reading for further details!

As part of TSplus' continuous efforts to provide the best possible service, the support team is pleased to announce the launch of its new ticketing system and knowledge-based integrated platform, built with FreshDesk. Expanding on the capabilities of the current platform, the new platform will improve the service TSplus provides to its worldwide clients on responsiveness, accuracy and quality.

Businesses can now automate and personalize customer engagement through Facebook Messenger and web applications

Celebrating 15 Years of Exceptional Customer Service and Support

Michael Housman, Ph.D., will discuss the proper ways to leverage Augmented Intelligence for enhanced customer experience

Company to showcase artificial intelligence platform that optimizes live chat for increased sales, customer satisfaction and agent happiness

Proactive Support Solution Turns Customers and App Users into Brand Ambassadors Through Best-in-Class Support

OneTwoTrade offers a variety of safe and secure payment methods and strong customer support team for new traders.

Mobile Support Leader Keeps Strong Roots in Gaming While Leading Other Industries in Customer Experience and User Retention

Helpshift customers can benefit from a full suite of mobile customer support solutions including native FAQs, in-app chat, in-app campaigns and rich device data.

World's leading customer support platform for mobile shares proprietary data revealing the importance and impact of in-app support for the mobile industry.

Happy, engaged users spend more money in-app - So WHY do Companies ignore the 1 in 5 Customers Seeking Help? Helpshift Shares Insights

Simplify360, Social Business Intelligence Firm announces the launch of its Interactive Dashboard. This dashboard allows real-time interactions with customers on various social media channels through a single platform.

In its continued commitment to excellence in the changing healthcare landscape, Digisonics expands and restructures its Support Department.

Helprace by Satisware, a customer service platform announced the release of a community platform as part of its product offering.

Now you don't need to worry about any issue related to Dell computer or laptops. Call Computer Tech Support 247 at their 24/7 toll free number and enjoy instant support.

Ownerdesk LLC enables vacation rental owners to provide better customer support and to earn better reviews by creating a cloud based customer support software specifically designed to meet a vacation rental owner's needs.

Multichannel customer support - it's a must in this omnichannel age. But did you know that even in 2014 phone-based customer service still remains the most important customer service channel?Do you deliver the phone support the modern consumer wants?

Professional web designing and hosting services with 99.9% uptime at highly affordable rates are now offered by Hardcomet.com. Ongoing customer support is guaranteed as well.

Good customer support is an asset for a company. But as much as it is important, it is very difficult to find a good team. Moreover, this is a value addition service and hence it does not make sense to invest too much money in this.

Customer Impact, a national customer experience marketing firm, is proud to announce a new business relationship with Americas, a popular fine dining restaurant based in The Woodlands, Texas.

New central hub provides a full social community experience where clients can look for answers.

AnswerFirst Communications, an international telephone answering service, is providing customer support via their Facebook and Twitter accounts.

Major upgrade just released by the only BPM company able to guarantee success.

Asset purchase agreement with ATIO Corp. gives Interactive Intelligence increased presence throughout Africa

Organic Salon Systems is pleased to announce the addition Marcie Rehkemper to their education and customer support team. Marcie has extensive beauty industry experience both as a stylist instructor, and salon owner.

Ameyo becomes the technology behind efficient customer service of Metglobal Philippines.