uRevu's Wearable iBeacon's Will Revolutionize Customer Service
New iBeacon reputation management technology allows in store customers to see the employee they are talking to on their smartphone in real time, rate their service, and send the review directly to the business.
New York, January 21, 2015 (Newswire.com) - Today’s consumers are ultra observant of customer service, and are willing to voice their opinions. Companies spend enormous amounts of time and money to reach customers to obtain their opinions and concerns. The majority of the time these efforts are in vain, as consumers dont have the time or energy to go online or fill out surveys. Unfortunately the majority of those comments end up on Facebook, Yelp and Twitter, permanently damaging to the company’s reputation.
Imagine the scenario were the customer could actually send employee specific comments directly to the company, in real time. This process instantly makes employees accountable for their actions, immediately improving customer service
See a photo of the employee helping you on your iPhone
alice kim, editor
Welcome to uRevu, the world’s only real-time, on-location, customer/employee rating mobile App.
An employee worn iBeacon sends a bluetooth signal to the customer’s smartphone, allowing the employee to be easily identified and rated, all in real time. This new patent pending technology is revolutionizing customer service worldwide!
Business owners can now:
- Benefit from the immediate positive effect of employee accountability
- Quickly respond to customers employee complaints and compliments
- Avoid having negative comments appear on social media in the first place
- Efficiently monitor the performances of your employees and respond as needed
video http://youtu.be/lXR6KNvDxL8
press image http://postimg.org/image/i80sxia1f/
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Tags: customer service, ibeacon, technology