Customer Relationship Management | Media Room | Newswire

The Daniel Group Welcomes Bryan Gregory as Vice President of the CX Solutions; Announces Promotions for Kim Battles and Lisa Lyle

Mon, 18 Aug 2025 13:00:00 +0000

New Leadership and Promotions Strengthen The Daniel Group's CX Expertise and Growth Strategy

Ashley Vlastaris Joins Phone Ninjas as Account Executive

Wed, 02 Jul 2025 16:00:00 +0000

Well-Known Entrepreneur Hired for Key Leadership Role

Phone Ninjas Promotes Hannah Mullis to Senior Account Executive

Wed, 25 Jun 2025 15:00:00 +0000

Client-Focused Strategist Elevated to Lead Key Dealership Partnerships

CRMI Honors 27 Service Organizations for Delivering 'World-Class' Customer Service; 5 Cited for Certification in Customer Experience Management Professional (CEMPRO)

Tue, 24 Jun 2025 14:30:00 +0000

3 Cited for Certification in Providing Employee Centric Work Environment (VoE);

3 Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠

SWETI Marketing Has Completed HubSpot's Requirements for Onboarding Accreditation

Mon, 20 Jan 2025 17:00:00 +0000

tele-net America Unveils AI-Powered Call Center in Las Vegas, Introducing Japanese Hospitality to US Market

Mon, 20 Jan 2025 14:00:00 +0000

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service in North America.

ICS Partners with CallCabinet to Enhance Compliant Customer Service

Tue, 19 Nov 2024 18:13:52 +0000

Truelio Announces the Launch of TruelioCX

Tue, 12 Nov 2024 18:00:04 +0000

New division is dedicated to delivering tailored brand experience and marketing solutions to customer experience and contact center providers

ICS Rolls Out Free 100-Hour Customer Journey Service

Wed, 06 Nov 2024 14:20:23 +0000

ICS Announces Its Best-of-Breed Partner Program

Mon, 28 Oct 2024 13:00:12 +0000

JP McHale Pest Management Promotes Ann DiLecce to VP of Customer Experience

Fri, 04 Oct 2024 13:00:08 +0000

New York’s Leading Pest Control Company Highlights its Emphasis on Customer Experience Programs & Strategies

Thematic and QuestionPro Partner to Offer Best-in-Breed CX and Market Research Tech

Wed, 02 Oct 2024 20:49:48 +0000

ICS.cx Announces New Customer Journey Mapping Service

Mon, 16 Sep 2024 13:00:12 +0000

Why AI is Most Powerful With a Comprehensive Customer Journey

Caf2Code Expands Offerings by Adding Dynamics 365 Customer Engagement (CE) Apps to Portfolio

Wed, 04 Sep 2024 15:17:05 +0000

Microsoft Solutions Partner Caf2Code, leveraging its proven track record of client success, now offers Dynamics 365 Customer Engagement solutions designed to streamline customer relationship management (CRM) processes and accelerate business growth.

ICS.cx Hosts Workforce Management in the Cloud

Mon, 12 Aug 2024 13:00:07 +0000

WFM in the ICS Cloud speeds implementation and reduces costs by 25%

ICS.cx Reveals 5 Principles for AI-Enhanced Customer Experiences

Thu, 25 Jul 2024 13:12:01 +0000

Why CX principles are the first step in AI customer service

CRMI Recognizes 33 Service Organizations for Exceptional Customer Service; 6 Earn Certification in Customer Experience Management Professional (CEMPRO)

Tue, 07 May 2024 20:00:07 +0000

Three Cited for Certification in Providing Employee Centric Work Environment (VoE); Three Cited for NFSB Triple Crown Award Status – CXDNA Ultimate Ecosystem℠

MONDO, an Addison Group Company, Exposes the 'AI Boogyman' as Nothing to Fear

Tue, 30 Apr 2024 13:00:08 +0000

Zift Solutions Reinforces Its Leadership in G2's Spring 2024 Rankings With Leading-Edge Security and AI Capabilities

Thu, 25 Apr 2024 14:00:12 +0000

Zift Solutions Continues to Redefine Industry Standards with Advanced Security and AI Innovation

Platform One Releasing Cutting-Edge AI Developments for CX Practitioners

Fri, 15 Mar 2024 14:00:05 +0000

Launching soon, new AI features by Platform One promise to revolutionize how businesses gather and analyze customer feedback, streamlining the journey towards enhanced customer satisfaction and loyalty.

ICS.cx Presents ‘Happy Agents, Happy Customers’ at SWPP

Thu, 29 Feb 2024 14:00:09 +0000

At the Society for Workplace Professionals annual conference, ICS and ezCater, an ICS customer, will show how reducing agent attrition increased service levels by 40%.

John Mattone Selected as World's Top Professional Coach for the Fifth Time

Tue, 20 Feb 2024 14:00:04 +0000

John Mattone, Bestselling Author and the World’s #1 Executive Coach

Platform One Unveils CX Program Scorecard

Tue, 13 Feb 2024 14:00:15 +0000

Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence

Fusion Earns 5 Year Diamond Award From ClearlyRated for Providing Excellent Service to Healthcare Travelers

Thu, 08 Feb 2024 15:00:09 +0000

Fusion’s traveler-focused business unit, Fusion Medical Staffing, received satisfaction scores of 9 or 10 out of 10 from more than 77% of its placed travelers, significantly higher than the industry average of 50%.

ICS.cx Becomes Leading Choice for Contact Center Solutions

Mon, 08 Jan 2024 16:00:05 +0000

As consumers’ focus on customer experience (CX) grows, businesses seek reliable, comprehensive, and cost-effective ways to improve service.

Eliant Launches the First Customer Experience Management App for Homebuilders, Eliant Engage

Thu, 04 Jan 2024 17:00:06 +0000

Customer satisfaction survey ratings, evaluations, metrics, and trends—now accessible in real-time through a powerful, new mobile app that changes the game for Eliant Home clients.

Trujay LLC Earns HubSpot Data Migration Accreditation

Thu, 21 Dec 2023 16:00:04 +0000

CRM solutions provider demonstrates exceptional skill and proficiency in data migration, upholding high standards for HubSpot customers

NextGen Data Quality: Introducing DQ for Excel - a Suite of Microsoft Excel Add-Ons for Seamless Customer Data Improvement

Mon, 13 Nov 2023 19:00:08 +0000

Thematic, Leading Provider of AI-Powered Feedback Analytics, Reports Growth Milestones

Tue, 07 Nov 2023 12:00:09 +0000

Founder and CEO Dr. Alyona Medelyan Details Her Cross-Global Path to Becoming AI Expert, Entrepreneur and Founder of Pioneering Company

Introducing CleverAutomations: Ready-to-Use Automation Journeys for Recurring Revenue Growth

Thu, 21 Sep 2023 13:00:12 +0000

The new product leverages generative AI to scale engagement strategies and improve customer retention without adding headcount.

TEI Study Shows a 543% ROI for Client Using Thematic to Analyze Customer Feedback

Wed, 23 Aug 2023 11:00:02 +0000

Total Economic Impact study examines cost savings and business benefits enabled by Thematic in delivering thorough, transparent customer feedback insights for clients.

Survey2Connect Reports Impressive Growth, Announces U.S. Launch of AI-Powered Experience Optimization Platform

Wed, 16 Aug 2023 13:00:08 +0000

Trusted Voice Communications: Anoosh Roozrock at SIGNAL 2023

Fri, 11 Aug 2023 12:00:02 +0000

The Daniel Group Announces New CX Training Initiative: The CX Institute

Wed, 26 Jul 2023 13:00:11 +0000

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website.

Freeman-Logan M&A Advisors Announces Successful M&A Sell-Side Representation and Sale of SK Weston & Company

Thu, 13 Jul 2023 14:15:01 +0000

Syncari Sets a New Standard in Customer Data Automation With SyncAI

Thu, 13 Jul 2023 13:15:06 +0000

New Capabilities Elevate the Data Potential of Go-to-Market Teams by Bringing Generative AI to No-Code Automation, Analytics, and Data Management

Spectrio Acquires InReality, Pioneering Advanced Data-Driven Consumer Engagement

Tue, 11 Jul 2023 12:00:00 +0000

Customer Engagement Company Spectrio Unleashes the Power of Analytics and AI With the Acquisition of Venue Analytics Company InReality

AI Customer Success: Caffeinated CX Named Top AI Chatbot Software

Tue, 20 Jun 2023 16:07:23 +0000

AI and Customer Service have been top of mind for many business leaders. Caffeinated CX has been named the #1 AI customer support chatbot, helping businesses improve their full resolution times while having higher satisfaction scores.

Thematic, a Leader in AI-Driven Analytics, Embraces New Look, Cementing Its Rise in Feedback Management

Wed, 07 Jun 2023 18:18:15 +0000

Thematic is proud to announce a refreshing of its brand image as a leader in global customer feedback analytics.

8Flow.ai Announces Self-Learning Automation Engine for Customer Support, Raises $6.6 Million

Thu, 01 Jun 2023 15:00:08 +0000

8Flow.ai Introduces Private Beta and Achieves SOC 2 Certification

Thematic's Leading AI-Driven Platform Incorporates Generative AI, Embracing Large Language Models for Customer Feedback Analysis

Tue, 30 May 2023 11:00:02 +0000

Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients.

CRMI Honors 33 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)

Thu, 11 May 2023 16:03:15 +0000

Two Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠

Registria Announces Smart Digital Guide

Tue, 21 Mar 2023 15:00:10 +0000

Concierge enables brands to deliver exceptional product ownership experiences for consumers around the world

Numeracle Announces Partnership With Five9 as a Sponsor at Five9 CX Summit

Mon, 25 Jul 2022 13:00:05 +0000

To be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center.

MarketBridge Wins Gold & Bronze Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

Thu, 03 Mar 2022 13:00:09 +0000

Claritysoft's Clarity CRM Offering Automated Email Marketing Solutions for Small & Large Businesses

Thu, 16 Dec 2021 14:17:06 +0000

Claritysoft is revolutionizing email marketing with a powerful new Marketing platform that's intuitive and easy yet delivers on capabilities.

Canadian CRM Dynamics Ltd Acquired by Leading Microsoft Business Applications Partner HSO

Tue, 26 Oct 2021 12:54:18 +0000

Acquisition of Canada's Largest Independent Microsoft Dynamics 365 CE Partner Expands HSO's Footprint and Service Capability in North America

Claritysoft & Sales Xceleration Announce Co-Branded CRM

Tue, 19 Oct 2021 13:23:08 +0000

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

Tue, 12 Oct 2021 14:00:08 +0000

Contact center testing and experience assurance market leader transitions to fully channel centric model

Maintaining Customer Relationships While Invoicing Is Key to Small Business Success, Industry Specialists Say

Wed, 25 Aug 2021 16:00:00 +0000

Viva Capital's latest report shows small businesses that apply customer-focused strategies while invoicing see greater profits and attract more new customers.