Tagged contact-center

Advanced Call Center Technologies Named One of Forbes' Best Employers for Veterans 2024
Press Release

Advanced Call Center Technologies Named One of Forbes' Best Employers for Veterans 2024

Honoring Service, Empowering Veterans: ACT Recognized by Forbes as a Top Employer for Veteran Talent in 2024

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AVOXI is First to Deliver International Cloud Voice With Guaranteed Local Caller ID and Instant Callback in 100+ Countries

TrueLocalTM Doubles Enterprise Outbound Sales and Service Call Answer Rates, Drastically Improving Contact Center Operations, Security and Customer Experience

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Press Release

Truelio Announces the Launch of TruelioCX

New division is dedicated to delivering tailored brand experience and marketing solutions to customer experience and contact center providers

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New Research Paper Reveals the Latest Trends in Customer Care and AI-Powered Solutions 
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New Research Paper Reveals the Latest Trends in Customer Care and AI-Powered Solutions 

 New Survey Data Released From Execs in the Know Highlights Emerging Consumer Trends Read More
Pypestream Launches Next-Generation Contact Center Tool, Creating a Comprehensive Customer Engagement Platform
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Pypestream Launches Next-Generation Contact Center Tool, Creating a Comprehensive Customer Engagement Platform

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ACT (Advanced Call Center Technologies) Expands Global Footprint With New Site in Johannesburg, South Africa
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ACT (Advanced Call Center Technologies) Expands Global Footprint With New Site in Johannesburg, South Africa

 Strategic Expansion in South Africa Addresses Growing Demand for High Performance Customer Experience Solutions Read More
Forbes Ranks Employee-Owned ACT in the Top 100 on America’s Best Employers for Women 2024
Press Release

Forbes Ranks Employee-Owned ACT in the Top 100 on America’s Best Employers for Women 2024

 ACT (Advanced Call Center Technologies) announced as top ranked BPO on Forbes list of Best Employers for Women Read More
ACT Expands Norman Call Center Facility, Solidifying Position as Area's Largest Employer
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ACT Expands Norman Call Center Facility, Solidifying Position as Area's Largest Employer

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ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year
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ACT Wins 2024 Stevie Award for Customer Service Outsourcing Provider of the Year

 ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service Read More
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Revolutionizing Business Communications: smplsolutions Further Expands smplVoice Benefits

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DialAmerica Announces Corporate Rebrand, Formally Changes Name to Aucera
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DialAmerica Announces Corporate Rebrand, Formally Changes Name to Aucera

 New name and identity support the company’s strategic vision and global expansion while paying tribute to its nearly six decades of customer experience excellence Read More
DialAmerica is Becoming Aucera
Press Release

DialAmerica is Becoming Aucera

 New name and brand identity to be formally launched later this month and reflects the company’s six decades of contact center success and expanded global footprint. Read More
Frost & Sullivan selects CareAR for the 2023 Enabling Technology Leadership Award in Augmented Reality
Press Release

Frost & Sullivan selects CareAR for the 2023 Enabling Technology Leadership Award in Augmented Reality

 CareAR's Service Experience Management (SXM) framework is revolutionary and will be a boon to field service and contact centers Read More
iCXeed Ushers in the Future Era of Customer Experience Management With Business Process Innovation
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iCXeed Ushers in the Future Era of Customer Experience Management With Business Process Innovation

 iCXeed has its sights on disrupting the Business Process Outsourcing (BPO) industry, eliminating businesses' needs for traditional customer service and modernizing the brand experience to unlock customer value and accelerate digital growth. Read More
Mav Launches AI-Powered Live Call Transfers
Press Release

Mav Launches AI-Powered Live Call Transfers

 With Mav's modern, SMS-first approach to call centers, Mav now extends its use of Conversational AI to initiate a live phone call between AI-qualified leads and sales representatives Read More
GlowTouch Named an Aspirant on the Everest Group Customer Experience Management (CXM) PEAK Matrix® 2022
Press Release

GlowTouch Named an Aspirant on the Everest Group Customer Experience Management (CXM) PEAK Matrix® 2022

 Recognized by the Everest Group for the 2nd consecutive year Read More
UCC Networks Expands Communication Portfolio With Lumen
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UCC Networks Expands Communication Portfolio With Lumen

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DATAMARK to Speak With Avaya at Customer Contact Week
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DATAMARK to Speak With Avaya at Customer Contact Week

 The contact center firm announces its participation in an interactive panel at the annual Customer Contact Week Conference. Read More
S&P Data Digital Partners With LifeSpeak Inc. to Provide Mental Health Programs to Employees
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S&P Data Digital Partners With LifeSpeak Inc. to Provide Mental Health Programs to Employees

 Expert-led mental health education will enhance S&P Data Digital employee well-being and job satisfaction and contribute to the company's focus on employee experience. Read More
UCC Networks - Official Launch
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UCC Networks - Official Launch

 Officially launching today, UCC Networks is a leading multi-brand provider of unified communications and contact center solutions. Read More
GlowTouch Unveils New Dominican Republic Location
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GlowTouch Unveils New Dominican Republic Location

 Contact Center Doubles Current Capacity, Bringing More Jobs to the Santo Domingo Area Read More
AVOXI Achieves 45% Revenue Growth in Q1, Targets for Strong Growth in 2022
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AVOXI Achieves 45% Revenue Growth in Q1, Targets for Strong Growth in 2022

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GlowTouch Wins Gold and Bronze Stevie® Awards
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GlowTouch Wins Gold and Bronze Stevie® Awards

 Company recognized for excellence in customer service Read More
GlowTouch Named to Global Outsourcing 100 for Second Straight Year
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GlowTouch Named to Global Outsourcing 100 for Second Straight Year

 IAOP Cites Company as a "Rising Star" & GISA "Company to Watch" Read More
MetricNet Announces Enhanced Webcast Schedule for 2022
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MetricNet Announces Enhanced Webcast Schedule for 2022

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GlowTouch Marks 20th Anniversary of Operations
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GlowTouch Marks 20th Anniversary of Operations

 A look back and the road ahead Read More
Aizan Inc. Acquires the CallQX Cloud-Based Music and Messaging Platform
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Aizan Inc. Acquires the CallQX Cloud-Based Music and Messaging Platform

 Solution Allows Contact Center Managers to Easily Customize Their Caller In-Queue Experiences Read More
Commerce.AI Platform Now Available on Genesys AppFoundry
Press Release

Commerce.AI Platform Now Available on Genesys AppFoundry

 Commerce.AI's data platform combines with Genesys Customer Experience Platform to give contact centers access to unstructured data and insights to build next-generation customer experiences Read More
DATAMARK Announces Its Recent Survey Results With the Sourcing Industry Group (SIG)
Press Release

DATAMARK Announces Its Recent Survey Results With the Sourcing Industry Group (SIG)

 The contact center and BPO firm announces its survey results in a co-marketed white paper regarding the future of outsourcing and shared services Read More
DATAMARK Appoints New Vice President of Global Operations
Press Release

DATAMARK Appoints New Vice President of Global Operations

 The Contact Center and BPO firm announces its most recent addition to the Global Operations team Read More
S&P Data Digital and Home Improvement Trade Network (HITN) Partner to Launch Virtual Omnichannel Retail Revenue-as-a-Service (RaaS IQ) Platform
Press Release

S&P Data Digital and Home Improvement Trade Network (HITN) Partner to Launch Virtual Omnichannel Retail Revenue-as-a-Service (RaaS IQ) Platform

 Partnership developed next-generation Omnichannel platform that will deliver billions in gross revenue to retail by enhancing in-store shopping with remote and touchless sales capabilities Read More
Record Year at AVOXI, Hitting 45% Growth in Q4 to Close Out 2021
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Record Year at AVOXI, Hitting 45% Growth in Q4 to Close Out 2021

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DATAMARK's Mumbai Location Celebrates Its 5th Anniversary
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DATAMARK's Mumbai Location Celebrates Its 5th Anniversary

 The Contact Center firm announces its recent anniversary for one of its delivery centers in India. Read More
GlowTouch Announces Partnership With Department of Defense
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GlowTouch Announces Partnership With Department of Defense

 Initiative Aims to Connect Military Spouses with Job Opportunities Read More
AVOXI Exceeds Q3 Projections, Poised for Accelerating Growth in 2022
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AVOXI Exceeds Q3 Projections, Poised for Accelerating Growth in 2022

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Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

 Contact center testing and experience assurance market leader transitions to fully channel centric model Read More
GlowTouch Garners Two Stevie® Awards
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GlowTouch Garners Two Stevie® Awards

 Women in Business Citations Recognize COVID-19 Response Read More
Numeracle and Avantive Solutions Help Businesses Achieve Instant Brand Recognition With Verified Calls by Google
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Numeracle and Avantive Solutions Help Businesses Achieve Instant Brand Recognition With Verified Calls by Google

 Customer confidence in business communications strengthened through branded calling Read More
GlowTouch Opens New Contact Center in Mysore, India
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GlowTouch Opens New Contact Center in Mysore, India

 Multi-story facility to accommodate 300+ in the first year Read More
GlowTouch Recognized for Excellence
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GlowTouch Recognized for Excellence

 Industry Group Cites Efforts in Strategic Partnerships Read More
PPT Solutions Recognized as One of America's Fastest-Growing Companies for a Fourth Consecutive Year
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PPT Solutions Recognized as One of America's Fastest-Growing Companies for a Fourth Consecutive Year

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The GT Foundation Takes Aim Against COVID-19
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The GT Foundation Takes Aim Against COVID-19

 New ICU beds purchased for Mangalore hospital Read More
Quality Contact Solutions Receives SOC 2 Type 1 Certification
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Quality Contact Solutions Receives SOC 2 Type 1 Certification

 This rigorous certification demonstrates Quality Contact Solutions' ongoing commitment to safeguarding client data. Read More
Press Release

Aizan Technologies Inc. and HoduSoft Pvt. Ltd. Celebrate Prestigious Recognition

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GlowTouch LLC Earns Recognition in Everest Group's 2021 CXM PEAK Matrix®
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GlowTouch LLC Earns Recognition in Everest Group's 2021 CXM PEAK Matrix®

 Newest member ranked alongside the industry's most innovative and well-established customer experience management solution providers Read More
AVOXI Builds on Q1 Momentum, Closing Out H1 With Strong Growth
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AVOXI Builds on Q1 Momentum, Closing Out H1 With Strong Growth

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PPT Solutions Named a Great Place to Work for a Fourth Consecutive Year
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PPT Solutions Named a Great Place to Work for a Fourth Consecutive Year

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Working Solutions Broadens Its Reach Into Emerging Industries With 2 New Board Members

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Paula McKinnon Joins PPT Solutions as Vice President of Supplier Management
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Paula McKinnon Joins PPT Solutions as Vice President of Supplier Management

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PPT Solutions Announces Scott Forbush as Senior Vice President of Global Sales
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PPT Solutions Announces Scott Forbush as Senior Vice President of Global Sales

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Easy On Hold Gets Thumbs Up From Genesys: Named Technology Partner, Joins AppFoundry for Streaming Queue MusicTM Contact Center Software
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Easy On Hold Gets Thumbs Up From Genesys: Named Technology Partner, Joins AppFoundry for Streaming Queue MusicTM Contact Center Software

 Custom Music and Content Services for Genesys Callers In Queue and On Hold Can Now be Streamed Live, No Device Required, Sourced via Genesys AppFoundry Read More
Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.
Press Release

Dura Software Acquires Workforce Optimization Software Company DVSAnalytics, Inc.

 Dura Software appoints Chris Williams as CEO of newly acquired DVSAnalytics, Inc. Read More
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
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MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

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CX Startup Officium Labs Appoints Two Executives, Hits $9M in Revenue
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CX Startup Officium Labs Appoints Two Executives, Hits $9M in Revenue

 With addition of key staff positions, Officium unlocks even more dynamic growth for 2021. Read More
Authority Software Announces General Availability of Workforce Management Solution at SWPP
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Authority Software Announces General Availability of Workforce Management Solution at SWPP

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Roger Blohm Joins PPT Solutions as Senior Vice President of Partner Solutions
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Roger Blohm Joins PPT Solutions as Senior Vice President of Partner Solutions

 Addition of industry leader to bolster the company's channel program and growth strategies. Read More
Officium Labs Awarded 2021 Impact Company of the Year Award by DotCom Magazine
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Officium Labs Awarded 2021 Impact Company of the Year Award by DotCom Magazine

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Lingo Implements Covid-19 Call Center in Less Than One Week
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Lingo Implements Covid-19 Call Center in Less Than One Week

 Hospital Rapidly Adopts Lingo's Cloud Contact Center Solution Read More
Quality Contact Solutions Hires Implementation and Quality Assurance Manager
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Quality Contact Solutions Hires Implementation and Quality Assurance Manager

 Outsource telemarketing professional Erin Langenberg joins Quality Contact Solutions, a leading outsourced B2B and B2C telemarketing provider, as implementation and quality assurance manager. Read More
AVOXI Integrates ZenDesk, HubSpot, FreshDesk and ServiceNow Into Its Cloud Communications Platform
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AVOXI Integrates ZenDesk, HubSpot, FreshDesk and ServiceNow Into Its Cloud Communications Platform

 AVOXI expands integrations with essential CRM technologies to increase contact center efficiency and improve customer satisfaction. Read More