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service-desk
Press Release
Jul 13, 2023
Introducing Instant Chime V5: A Revolutionary AI-Powered Chat-Based Service Desk
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Press Release
Dec 12, 2022
Alloy Software Improves User Experience and Increases Productivity Within Its ITSM/ITAM Platform
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Press Release
Feb 17, 2022
MetricNet Announces Enhanced Webcast Schedule for 2022
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Press Release
Jan 18, 2022
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022
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Press Release
Feb 24, 2021
MetricNet Featured Prominently as Speaker and Exhibitor at SDI21
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Press Release
Feb 10, 2021
Alloy Software Extends Mobile Offering with Change Management
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Press Release
Jan 26, 2021
Alloy Software Holds a High Performer Rank for ITAM and ITSM
Alloy Software continues to maintain and improve its positions as a High Performer in the latest G2 Crowd Grid in multiple categories
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Press Release
Jan 4, 2021
MetricNet Announces Enhanced Webcast Schedule for 2021
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Press Release
Aug 25, 2020
MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry
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Press Release
Aug 12, 2020
Jeff Rumburg Appointed to QSTAC® Advisory Board
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Press Release
Apr 15, 2020
MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks
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Press Release
Apr 14, 2020
Mechdyne Brings New Insight to Enterprise Process Workflow for Improved Productivity, Reduced Business Costs
Data-Driven Workflow Design Streamlines Processes for IT, Help Desk, Human Resources, Facilities, Accounting, Change Management
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Press Release
Apr 14, 2020
MetricNet Publishes 2019-2020 Contact Center and Technical Support Benchmarks
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Press Release
Mar 6, 2020
MetricNet Awarded Speaking Slot at SITS 20 - the Service Desk & IT Support Show
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Press Release
Jan 31, 2020
MetricNet Awarded Multiple Speaking Slots at Service Desk Institute's 2020 Annual Conference
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Press Release
Jan 27, 2020
Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2020
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Press Release
Nov 18, 2019
MetricNet to Present the Industry's First Employee Engagement Workshop at SupportWorld Live
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Press Release
Nov 13, 2019
MetricNet Facilitates the Industry's First ROI Workshop at Service Management World
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Press Release
Oct 21, 2019
MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute's 2019 Dubai Conference
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Press Release
Sep 16, 2019
MetricNet Awarded Opening Keynote at Service Desk Institute's 2019 Dubai Conference
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Press Release
Jul 31, 2019
Alloy Software Achieves Great Place to Work Certification
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Press Release
Jun 13, 2019
MetricNet to Present the Industry's First ROI Workshop at Service Management World
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Press Release
Apr 12, 2019
MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference
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Press Release
Apr 11, 2019
MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference
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Press Release
Mar 28, 2019
MetricNet Delivers Keynote Address on the Future of Service and Support at SDI's 2019 Annual Conference
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Press Release
Feb 19, 2019
Alloy Software Named FrontRunner for IT Help Desk Software
Gartner methodology places Alloy Navigator among top-rated products in its category.
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Press Release
Feb 14, 2019
Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019
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Press Release
Jan 7, 2019
Prominent Journalists Recognize Alloy Software for Enterprise Product of the Year
Commitment to developing quality products distinguishes Alloy Software among top IT organizations
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Press Release
Nov 20, 2018
Alloy Software Scores Double Awards for IT Service Management Software From a Popular Platform for SaaS Reviews
Alloy Software wins Great User Experience and Rising Star from FinancesOnline
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Press Release
Nov 14, 2018
Mechdyne's IT Remote Activation Service Saves Client Time and Money
Phone activation time cut in half for assisted living facility IT staff
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Press Release
Oct 30, 2018
MetricNet Awarded Keynote Address at Service Desk Institute's 2019 Annual Conference
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Press Release
Oct 16, 2018
MetricNet Awarded Two Speaking Slots at HDI's 2019 Annual Conference
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Press Release
Oct 9, 2018
Alloy Software Makes Top 20 Most Affordable Help Desk Solutions
Capterra Recognition is the Fourth Industry Award Earned This Year
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Press Release
Oct 3, 2018
MetricNet Delivers Two Presentations at the 2018 FUSION Conference
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Press Release
Jul 27, 2018
Alloy Software Honored as a Gold Winner in the 7th Annual 2018 Consumer World Awards
Leading ITSM/ITAM Solution recognized for excellence in Customer Service
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Press Release
Jul 18, 2018
Alloy Software Introduces Intelligent Relationship Mapping to Alloy Navigator Platform
New release helps organizations manage changes with comprehensive view of IT infrastructure
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Press Release
Jun 25, 2018
MetricNet Awarded Speaking Slot at Inaugural Service Management World Conference
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Press Release
Jun 21, 2018
MetricNet's Jeff Rumburg to Speak at FUSION 2018
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Press Release
Mar 14, 2018
MetricNet Delivers Presentation on Service Desk Metrics at the 2018 SDI Conference
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Press Release
Nov 3, 2017
MetricNet Delivers Presentation on the ROI of ITSM at 2017 FUSION Conference
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Press Release
Oct 24, 2017
MetricNet Awarded Two Speaking Slots at HDI's 2018 Annual Conference
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Press Release
May 11, 2017
MetricNet Delivers Presentation on the Ultimate Customer Experience at the 2017 HDI Conference
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Press Release
May 11, 2017
MetricNet Delivers Benchmarking Presentation at the 2017 HDI Conference
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Press Release
Apr 24, 2017
MetricNet's Jeff Rumburg to Speak at Fusion 2017
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Press Release
Feb 27, 2017
MetricNet's Research Featured in HDI 2017 Expert Insights eBook
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Press Release
May 9, 2016
MetricNet's Jeff Rumburg to Speak at Fusion 2016
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Press Release
Apr 13, 2016
MetricNet Launches IT Service and Support Benchmark for Higher Education
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Press Release
Oct 22, 2015
Support and Maintenance Service Area of Auchan
Auchan is a French hypermarket chain operating in Russia since 2002. Today, there are 86 Auchan stores in Russia: 55 classical hypermarkets, 24 hypermarkets of Auchan City format and 6 "Nasha Raduga" hypermarkets. The company employs more than 35 000 people.
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Press Release
Sep 22, 2014
MSP News! ScreenConnect integrates with Naverisk!
ScreenConnect, the industry leading Remote Control solution integrates with Naverisk, the market leading unified RMM and Service Desk software platform for MSP's.
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Press Release
Aug 7, 2014
Naverisk 2014 R1 has been Released!
Naverisk 2014 R1 has been released - delivering substantial RMM (Remote Monitoring and Management) and Service Desk innovations to MSP's and IT Service Providers globally.
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Press Release
Jul 18, 2013
Naverisk, a Market Leading Unified RMM (Remote Monitoring and Management) and Service Desk Software Vendor Opens Its First US Offices.
Building upon its considerable momentum and success in the global IT Service Provider and MSP (Managed Service Provider) markets, Naverisk today announced the opening of its first US based offices.
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Press Release
Jun 28, 2013
Sunrise Software's Sostenuto Awarded Service Desk Institute Standard for Performance Results Report Compliancy
Sunrise Software one of only two vendors globally to achieve industry standard certification for ITSM Reporting
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Press Release
Jul 27, 2012
Cedar Technology Selected as Hornbill Approved Partner
Hornbill Service Management Inc. selects Cedar Technology as a new Approved Partner for North America for their Supportworks ITSM product line.
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Press Release
May 5, 2012
New BPMonline Service Desk Incorporates ITSM Best Practices and Business Process Automation
BPMonline, SaaS CRM and business process management solutions provider, launches BPMonline Service Desk, a new cost effective web service desk management solution that will transform IT Service Management (ITSM) automation.
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Press Release
Mar 12, 2012
The Need for Speed: EnterpriseWizard Slashes BPM Deployment Time from Months to Hours
Major upgrade just released by the only BPM company able to guarantee success.
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Press Release
Mar 24, 2011
LiveTime Releases IPhone Client For Cloud Based ITSM Service Desk And Help Desk
LiveTime's native iPhone client now available for LiveTime Service Manager and Novell Service Desk 6.2 or later. Supports remote, mobile acccess to Cloud (SaaS) and on-premise ITSM Service Desk and Help Desk applications from LiveTime and Novell
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Press Release
Mar 24, 2010
CCS Service Request 5.0 expands Microsoft Outlook Based Service Desk beyond IT to HR, Facilities, Marketing and other departments
Help Desk application provides consolidated service management application to automate processes across organizations.
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Press Release
Dec 22, 2009
OVUM Butler Group Releases Technology Audit on ICCM
ICCM Solutions announces the release by OVUM Butler Group of their technology audit specifically on ICCM's IT Service Management (ITSM) and Helpdesk software.
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Press Release
Nov 9, 2009
Tesco Selects ICCM to Enhance Global IT Service Management Infrastructure
ICCM Solutions today announced that Tesco PLC, the largest British retailer and the world's third largest retailer, has chosen ICCM's e-Service Desk to help align their Global IT infrastructure and improve IT Customer Services.
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Press Release
Oct 29, 2009
FREE NET Business Solutions Sdn Bhd (FREENET) maintains ISO 27001 certification
FREENET has passed the ISO 27001 audit for the second year
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