ACT Employee Experience Solutions Recognized at the 18th Annual Stevie Awards for Sales & Customer Service

New name and identity support the company’s strategic vision and global expansion while paying tribute to its nearly six decades of customer experience excellence

New name and brand identity to be formally launched later this month and reflects the company’s six decades of contact center success and expanded global footprint.

CareAR's Service Experience Management (SXM) framework is revolutionary and will be a boon to field service and contact centers

iCXeed has its sights on disrupting the Business Process Outsourcing (BPO) industry, eliminating businesses' needs for traditional customer service and modernizing the brand experience to unlock customer value and accelerate digital growth.

With Mav's modern, SMS-first approach to call centers, Mav now extends its use of Conversational AI to initiate a live phone call between AI-qualified leads and sales representatives

Recognized by the Everest Group for the 2nd consecutive year

The contact center firm announces its participation in an interactive panel at the annual Customer Contact Week Conference.

Expert-led mental health education will enhance S&P Data Digital employee well-being and job satisfaction and contribute to the company's focus on employee experience.

Officially launching today, UCC Networks is a leading multi-brand provider of unified communications and contact center solutions.

Contact Center Doubles Current Capacity, Bringing More Jobs to the Santo Domingo Area

Company recognized for excellence in customer service

IAOP Cites Company as a "Rising Star" & GISA "Company to Watch"

A look back and the road ahead

Solution Allows Contact Center Managers to Easily Customize Their Caller In-Queue Experiences

Commerce.AI's data platform combines with Genesys Customer Experience Platform to give contact centers access to unstructured data and insights to build next-generation customer experiences

The contact center and BPO firm announces its survey results in a co-marketed white paper regarding the future of outsourcing and shared services

The Contact Center and BPO firm announces its most recent addition to the Global Operations team

Partnership developed next-generation Omnichannel platform that will deliver billions in gross revenue to retail by enhancing in-store shopping with remote and touchless sales capabilities

The Contact Center firm announces its recent anniversary for one of its delivery centers in India.

Initiative Aims to Connect Military Spouses with Job Opportunities

Contact center testing and experience assurance market leader transitions to fully channel centric model

Women in Business Citations Recognize COVID-19 Response

Customer confidence in business communications strengthened through branded calling

Multi-story facility to accommodate 300+ in the first year

Industry Group Cites Efforts in Strategic Partnerships

New ICU beds purchased for Mangalore hospital

This rigorous certification demonstrates Quality Contact Solutions' ongoing commitment to safeguarding client data.

Newest member ranked alongside the industry's most innovative and well-established customer experience management solution providers

Custom Music and Content Services for Genesys Callers In Queue and On Hold Can Now be Streamed Live, No Device Required, Sourced via Genesys AppFoundry

Dura Software appoints Chris Williams as CEO of newly acquired DVSAnalytics, Inc.

With addition of key staff positions, Officium unlocks even more dynamic growth for 2021.

Addition of industry leader to bolster the company's channel program and growth strategies.

Hospital Rapidly Adopts Lingo's Cloud Contact Center Solution

Outsource telemarketing professional Erin Langenberg joins Quality Contact Solutions, a leading outsourced B2B and B2C telemarketing provider, as implementation and quality assurance manager.

AVOXI expands integrations with essential CRM technologies to increase contact center efficiency and improve customer satisfaction.

The business process outsourcing firm's latest release announces its latest webinar, which will discuss Business Continuity Planning and how to have a successful execution amid times of crisis.

Addition of leading workforce management solution bolsters ServiceStack® capabilities

The integration of the company's first in-house call center will result in a single point of contact for prospects and allow the senior living provider to streamline and improve the overall sales process

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations

Record Global Numbers and Platform Adoption Demonstrate Importance of Technology to Clients

Empirix chosen by CEHE to validate the efficacy of their migration to cloud-native contact center solution Five9