Company also welcomes Joe Henson as Chief Product and Technology Officer

Launching soon, new AI features by Platform One promise to revolutionize how businesses gather and analyze customer feedback, streamlining the journey towards enhanced customer satisfaction and loyalty.

Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence

Customer satisfaction survey ratings, evaluations, metrics, and trends—now accessible in real-time through a powerful, new mobile app that changes the game for Eliant Home clients.

After surveying 2500+ people across Ireland and the UK, All human recommends leveraging digital solutions to connect with customers and reshape the delivery experience.

Keynote Speakers include Arthur Greeno, Chick-fil-A franchise owner, and Benny Suggs, formerly with Harley Davidson.

New name and identity support the company’s strategic vision and global expansion while paying tribute to its nearly six decades of customer experience excellence

New name and brand identity to be formally launched later this month and reflects the company’s six decades of contact center success and expanded global footprint.

The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website.

Thriver, a leading technology company specializing in workplace service management, is proud to announce the release of its revolutionary AI Chatbot. This cutting-edge addition to the Thriver platform further enhances the user experience and simplifies the management of workplace services.

Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients.

Laura Hughes will be responsible for leading First Mid's marketing and deposit strategy, as well as overseeing its performance, culture, and overall customer experience.

Michael Giovinelli, Vice President of Strategy and Client Success

Concierge enables brands to deliver exceptional product ownership experiences for consumers around the world

Olson Homes and Chesmar Homes earned top honors, taking home 'The Eliant' at this year's Homebuyers' Choice Awards, and Tammy Williams was named Customer Service Leader of the Year

GreenBook's 10th annual Insight Innovation Competition offers consumer insight innovators the chance to showcase their ideas and win $10,000

2023 Ventana Research Customer Experience Management Value Index research guide for technology buyers ranked Emplifi in the top 10 vendors based on Emplifi's usability, manageability, adaptability and validation.

Savvy Cleaner Levels up on Customer-Centric Culture With the Addition of Trina Hargett as Brand Strategist

AutoFlows™ significantly lowers professional services costs and time by leveraging generative no-code AI to autonomously discover automatable dialog paths, which the enterprise can deploy as virtual agents with desired containment outcomes.

TSplus is proud to be a regular winner of the Top Performer award from SourceForge, the world's largest software reviews and comparison website. Along with hundreds of outstanding reviews on other famous comparison websites, this reward acknowledges TSplus' quality and professionalism.

iCXeed has its sights on disrupting the Business Process Outsourcing (BPO) industry, eliminating businesses' needs for traditional customer service and modernizing the brand experience to unlock customer value and accelerate digital growth.

Every month, the TSplus development team releases at least one update for Remote Access and Advanced Security software; and every other month for the rest of the product line. For the past two years, these regular updates include a fair number of improvements focused on the user experience. Read on for more details.

The Daniel Group will host its annual CX Client Conference on Oct. 19-20, 2022, in Charlotte, N.C. The keynote speaker for this two-day event will be Fred Reichheld, the creator of the Net Promoter system of management.

The business technology consulting firm SEIDOR becomes a majority shareholder of digital transformation solutions firm Opentrends. With this union, both companies reinforce their commitment to innovation, design, and digital product development solutions in the United States.

ValidSoft, the world leader in voice biometric guaranteed identity assurance, enters the Genesys marketplace of solutions to securely authenticate and guarantee a person's identity using his or her voice. It is fast, accurate, secure and friction free.

Trusted family-owned paint and decorating retailer opens its first Baltimore-area store.

Customer and employee experience consulting company SGEi is recognized as one of the top ten organizational culture transformation companies in the world by Manage HR Magazine.

Hark, a New York-based startup, has raised more than $1.5M to launch a new, video-based customer experience channel aimed at helping companies deliver a best-in-class experience while decreasing costs.

The acquisition of award-winning workplace architecture and interior design firm means geniant can now reshape the moments of experience in physical spaces—adding to its well-established capabilities in technology and people interactions.

Ongoing partnership proves the value of setting strong MACH foundations for successful digital transformations

geniant's experience transformation services address the impacts that physical spaces, people interactions, and technology have on the entire brand experience.

For the fourth year in a row, Innovative-e has been recognized by Microsoft for excellence in Project and Portfolio Management (PPM) and for consistently delivering exceptional customer experiences.

Eric Mitchell nationally recognized among 40 rising stars in the home building industry

The Daniel Group cloud-based platform, Experience Connect, now includes customizable, in-depth customer feedback analytics embedded through Microsoft Power BI.

As customers move to online shopping, one thing is clear: Retail Robotics is the next technology company to watch in 2022.

For the third consecutive year, The New Home Company and Olson Homes earned top honors, taking home The Eliant at this year's Homebuyers' Choice Awards, in addition to Label & Co. and Chesmar Homes who also earned The Eliant. Gary Wilson of Tri Pointe Homes was named Customer Experience Leader of the Year.

Commerce.AI's data platform combines with Genesys Customer Experience Platform to give contact centers access to unstructured data and insights to build next-generation customer experiences

The Contact Center and BPO firm announces its most recent addition to the Global Operations team

Commerce.AI Launching in Microsoft Azure Marketplace

Revenue services platform implements new position to advance diversity, equity and inclusion initiatives

Customer Experience (CX) and Employee Experience (EX) consulting company, SGEi, is recognized as one of the top 10 change management companies in the world by Manager HR for their culture transformation efforts.

The Daniel Group is pleased to announce that it has completed more than a million B2B Customer Feedback Surveys. The insights from this survey data will help The Daniel Group's clients continue to measure, manage, and improve their customer experience.

The Officium team is making waves as innovators in the CX space.