Tagged first-call-resolution

23rd Annual Prestigious Call Center Customer Service Industry Awards Announcement
Press Release

23rd Annual Prestigious Call Center Customer Service Industry Awards Announcement

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SQM Group Announces Its New Customer Service Management Software mySQM™ FCR Insights Launch
Press Release

SQM Group Announces Its New Customer Service Management Software mySQM™ FCR Insights Launch

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Press Release

Mobile Subscribers Set Operators 1-hour Deadline as Customer Care Dissatisfaction Hits 50%

 Research shows clear need for mobile operators to invest in customer service performance. Read More
Press Release

Astellia Launches Nova Care to Improve Customer Services' Efficiency

 Nova Care provides mobile operators customer service teams with the means to improve customer complaint analysis & handling and hereby helps to improve customer retention and loyalty. Read More
Press Release

The Expert's Guide to Customer Service; First Call Resolution

 First Call Resolution is a hot topic these days. Why? Because it costs organizations not only in customers--current, future and potential--but it costs in employees as well. Read More
Press Release

SQM Has Been Recognized by PROFIT Magazine as One of the Fastest Growing Companies in Canada

 SQM Group is honored to be recognized by PROFIT Magazine as one of the fastest growing companies in Canada. Read More