it-service-and-support | Media Room

Press Release May 13, 2025

vCom Welcomes Bob Barnes to Growing Franchise Program

vCom Franchise Partner Program continues to expand, empowering IT professionals to launch their own businesses backed by industry-leading support and solutions

Press Release Jan 28, 2025

vCom Announces Key Leadership Promotions to Advance Customer Experience and Operations Excellence

Press Release May 24, 2022

MetricNet Delivers Groundbreaking Research at the 2022 Support World Live Conference

Press Release Feb 17, 2022

MetricNet Announces Enhanced Webcast Schedule for 2022

Press Release Jan 21, 2022

MetricNet to Present New Research on ITIL Maturity and Self-Service at Support World Live

Press Release Jan 18, 2022

Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2022

Press Release Nov 16, 2021

MetricNet Delivers Groundbreaking Presentation at the 2021 SupportWorld Live Conference

Press Release May 11, 2021

MetricNet to Present New Research on AI and ESM at Service Management World

Press Release Jan 4, 2021

MetricNet Announces Enhanced Webcast Schedule for 2021

Press Release Aug 25, 2020

MetricNet, SDI Announce Strategic Partnership to Enhance and Empower the Global Service Desk Industry

Press Release Aug 12, 2020

Jeff Rumburg Appointed to QSTAC® Advisory Board

Press Release Mar 6, 2020

MetricNet Awarded Speaking Slot at SITS 20 - the Service Desk & IT Support Show

Press Release Jan 31, 2020

MetricNet Awarded Multiple Speaking Slots at Service Desk Institute's 2020 Annual Conference

Press Release Jan 27, 2020

Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2020

Press Release Jan 8, 2020

MetricNet Appoints Angela Irizarry President and Chief Operating Officer

Press Release Nov 18, 2019

MetricNet to Present the Industry's First Employee Engagement Workshop at SupportWorld Live

Press Release Nov 13, 2019

MetricNet Facilitates the Industry's First ROI Workshop at Service Management World

Press Release Oct 21, 2019

MetricNet Delivers Keynote Address on the Future of Service and Support at Service Desk Institute's 2019 Dubai Conference

Press Release Sep 16, 2019

MetricNet Awarded Opening Keynote at Service Desk Institute's 2019 Dubai Conference

Press Release Jun 13, 2019

MetricNet to Present the Industry's First ROI Workshop at Service Management World

Press Release Apr 12, 2019

MetricNet Participates in Metrics Panel Discussion at the 2019 HDI Conference

Press Release Apr 11, 2019

MetricNet Delivers Groundbreaking Presentation at the 2019 HDI Conference

Press Release Mar 28, 2019

MetricNet Delivers Keynote Address on the Future of Service and Support at SDI's 2019 Annual Conference

Press Release Feb 14, 2019

Jeff Rumburg of MetricNet Selected as an HDI Featured Contributor for 2019

Press Release Oct 30, 2018

MetricNet Awarded Keynote Address at Service Desk Institute's 2019 Annual Conference

Press Release Oct 17, 2018

MetricNet Delivers Emory Healthcare Case Study at Inaugural Service Management World Conference

Press Release Oct 16, 2018

MetricNet Awarded Two Speaking Slots at HDI's 2019 Annual Conference

Press Release Apr 13, 2018

MetricNet Delivers Enterprise Service Desk Presentation at the 2018 HDI Conference

Press Release Apr 12, 2018

MetricNet Delivers Metrics Case Study at the 2018 HDI Conference

Press Release Feb 13, 2018

Jeff Rumburg of MetricNet to Facilitate HDI's Inaugural Metrics Workshop

Press Release Jan 25, 2018

Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2017

Press Release Nov 2, 2017

MetricNet Delivers Presentation on META Reps at 2017 FUSION Conference

Press Release Jun 23, 2017

Jeff Rumburg of MetricNet Shares Predictions for the Future of Service and Support

Press Release Feb 13, 2017

Jeff Rumburg of MetricNet Named to HDI's Top 25 Thought Leaders List for 2017

Press Release Nov 15, 2016

MetricNet Awarded Two Speaking Slots at HDI's 2017 Annual Conference

Press Release Apr 15, 2016

MetricNet Delivers Presentation on the Power of Metrics at the 2016 HDI Conference

Press Release Jan 27, 2016

MetricNet Announces Enhanced Webcast Schedule for 2016

MetricNet, LLC, the leading provider of benchmarks for IT service and support, has just announced its webcast schedule for 2016. The topics they have chosen to present this year cover a broad range of best practices, and represent MetricNet's latest research and insights into the industry's key success factors. Read More

Press Release Nov 9, 2015

MetricNet's New Website Offers Single Sign-on and Expanded Resources

MetricNet, LLC, the leading provider of benchmarks for IT Service and Support, has launched a brand new website with a single sign on for membership and e-commerce. Read More

Press Release Nov 5, 2015

MetricNet Delivers Presentation on the Changing Landscape of Continuous Improvement at FUSION 15

Jeff Rumburg, Co-Founder and Managing Partner of MetricNet, presented Session 702, 'The Changing Landscape of Continuous Improvement: Real-Time Benchmarking Has Finally Arrived!', at the Annual FUSION Service Management Conference in New Orleans, LA to a standing room only crowd. Read More