Baker Communications Launches Coaching in the Service Cloud™ for Salesforce.com Service Cloud 2

Online, November 17, 2010 (Newswire.com) - Baker Communications has extended its Coaching in the Cloud™ offerings with Coaching in the Service Cloud™, the Service Cloud 2 coaching offering that ignites service excellence for Service Cloud 2 clients. Coaching in the Service Cloud™ delivers intensive cloud-based coaching and best practices training for customer service managers and agents on every aspect of utilizing Service Cloud 2 tools combined with proven best practices for delivering exceptional customer service.

"Coaching in the Service Cloud™ closes the gap between the best-in-class customer service management tool from salesforce.com and the human skills required to deliver exceptional customer service," explained Walter Rogers, President and CEO of Baker Communications. "Our ability to help users effectively leverage the powerful features of Service Cloud 2, combined with our 30 years of experience delivering customer service skills best practices and training for thousands of corporations, provides a complete solution for organizations seeking to achieve and maintain customer service excellence."

Coaching in the Service Cloud™ includes Service Cloud 2 dashboards as well as cloud-based tools, process and skills coaching for customer service managers and agents.

About Baker Communications

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications' Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world's "Top 10 Sales Force Automation Training Companies" and "Top 20 Sales Methodology Companies." Baker CEO Walter Rogers can be heard every Wednesday morning on CBS Radio as an anchor co-host discussing Sales and Service Excellence.