CEM Pioneer Clarabridge Exhibiting at Forrester Research's Customer Experience Forum East

Online, June 19, 2012 (Newswire.com) - WHAT: Clarabridge, Inc., the leading provider of sentiment and text analytics for Customer Experience Management (CEM), will be exhibiting at Forrester Research's Customer Experience Forum East, Booth #306, June 26-27, in New York. In line with the event's theme of "The Power of Putting Customers at the Center of Your Business," Clarabridge transforms its clients' data into actionable insight about what their customers think and feel. Empowering organizations to better listen to and act on the Voice of the Customer (VoC), Clarabridge provides the tools to make better business decision that lead to real, measurable improvements for customer relationships.

WHO: Sid Banerjee, CEO and cofounder of Clarabridge, is widely regarded as a leading mind and market driver in the customer experience, business intelligence and text mining industries. Spanning a career of more than 20 years, Banerjee has a deep history of helping some of the world's leading organizations harness their internal and external data sources to get a universal look at their customers.

WHERE: Forrester Research's Customer Experience Forum East
Marriott Marquis, New York
Clarabridge Booth #306

WHEN: Tuesday, June 26-Wednesday, June 27, 2012

CONTACT: To schedule a briefing with Banerjee at the event, contact Laura Anderson at 212.255.0080, ext. 11, or [email protected].

About Clarabridge
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment and analyzing qualitative data found in voice-of-the-customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Betfair, Charming Shoppes, Inc., Choice Hotels, Dell, E.ON, Expedia, Fidelity Gaylord Hotels, Intuit, J.D. Power, L'Oreal, Marriott International, Nissan, PetSmart, QVC, Inc., Sage North America, Santander, United Airlines, Unilever, Walmart, Walgreens and Wendy's International. Clarabridge is privately held with offices in Reston, Va. and London, U.K. For more information, visit http://www.clarabridge.com or on Twitter: @clarabridge.