Credit Card Companies Increase Outsourcing to Recover from Recession

New York City, NY , November 11, 2009 (Newswire.com) - Key Findings:     Integration, Viability and Reliability are the most common attributes influencing Credit Card BPO client satisfaction     Comprehensive vendor services from end-to-end credit card BPO vendor produces the highest satisfaction rates     Industry leaders reduced headcount, in contrast to their pre-crisis workforce growth rates of about 30 per cent a year.

Most Indian IT and BPO companies are now predicting that the wave of cost-cutting that inevitably follows a recession will eventually result in a "crisis dividend" for their industry. Increased outsourcing to countries such as India and the Philippines, would be much more cost effective than the US and UK.

Firstsource received overall top honors for the 2009 Credit Card Banking Industry. Hero Ites, Infosys BPO, Atos Origin, Capgemini, CSC, iGate, Accenture, WNS Global, and Zensar BPO respectively followed to complete the top 10 rankings.

Over 650,000 individuals are invited to participate annually (including C officers of the Fortune 2000, Inc 500, institutional members and officers of various professional organizations, subscribers of our media partners and previously validated survey participants). Non-invitation receiving participants must complete a verifiable profile, utilize valid corporate email address and are then included as well. Over 26,000 users were validated in the 2009 ranking process.

The Black Book survey web instrument is open to respondents and new participants each year from March 1 - May 7 at http://TheBlackBookOfOutsourcing.com or http://Datamonitor.com

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