Customer Engagement Compliance Professional (CECP) Certification Earned by QCS Staff

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​Quality Contact Solutions, Inc. announced today that Julie Kramme, Director of Sales, and AJ Windle, Director of Client Engagement, have earned their Customer Engagement Compliance Professional (CECP) certification through the Professional Association for Customer Engagement (PACE). The QCS team now includes four certified professionals and one PACE Self-Regulatory Organization (SRO) auditor.

Both Kramme and Windle tested and certified during the PACE TCPA Summit in Washington D.C., Sept. 21-23, 2019. The CECP certification program includes rigorous instruction and testing to ensure the individual has a thorough knowledge of telemarketing regulations (both U.S. and Canada), CAN-SPAM regulations, Canada Anti-Spam Legislation (CASL), Do Not Track regulations, faxing regulations, and regulations which impact text messages and telephone calls to mobile phone numbers for both sales and non-sales purposes.   

“With the high risk of TCPA class actions and a multitude of other regulatory compliance risks associated with our business, QCS has made a deep investment in ensuring compliance with all State and Federal regulations. The CECP program is a great way to ensure the necessary knowledge is embedded within our team”, stated Angela Garfinkel, President and Founder of Quality Contact Solutions.

Nathan Teahon, Vice President of QCS added, “Our clients expect us to take the lead when it comes to tracking, monitoring and interpreting the complex compliance rules that apply to their programs.  With four CECPs on staff, we now have a deep bench of compliance experts ready to assist our clients”.

About Quality Contact Solutions

Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions. The QCS expertise resides in providing turnkey outsourced telemarketing, inbound and omni-channel solutions that augment business process outsourcing across a variety of industries. QCS can effectively conduct sales, lead generation, appointment setting, data enhancement, market research and a broad variety of telephone-based contact center services. For more info, visit www.qualitycontactsolutions.com

About the Customer Engagement Compliance Professional (CECP) Program

The Customer Engagement Compliance Professional (CECP) program was launched in August 2015 by the Professional Association for Customer Engagement. Individuals with the CECP title have demonstrated a concrete understanding of both customer engagement compliance and jurisdictional laws and regulations related to customer engagement compliance. For more information: https://www.paceassociation.org/cecp-certification

Source: Quality Contact Solutions, Inc.


Categories: Compliance and Regulations

Tags: CECP, Do Not Call Regulations, PACE, TCPA, Telemarketing Compliance, Telemarketing Regulations, TSR


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Quality Contact Solutions provides quality call center solutions that achieve sales results. We exist because the world is driven by sales. We deliver exceptional results because our company culture is vibrant and alive.