Enjenta Launches Jemini Social Support Engine Helping Call Centres

Online, September 6, 2011 (Newswire.com) - enjenta, the provider of next generation online community support solutions, has today announced the launch of Jemini Social Support Engine. Jemini provides measureable online community support for companies; ensuring fewer call centre enquires when new products or services are launched.

Jemini Social Support Engine is the first ever means of providing online community support that delivers measurable issue resolution, integrated social media, auto-response and premium content in a single solution. It is entirely customizable and skinable, allowing businesses to deliver online community support under their own brand.

Jemini addresses many of the problems common with ageing forum technologies. With a built-in model for capturing problem resolution, there is no need to guess how effective your support community is. The problem of duplicated questions is banished; previous solutions to answer your customers' questions are listed before they submit them. Jemini's meta--data model enables search to provide the right answer, right away, categorising posts to return the right results. The innovative community generated premium content model brings another exciting dimension to community support. Premium content and posts can even be shared across social media networks at the touch of a button.

Orhan Ertughrul, Managing Director, enjenta said: "For over two decades the only community support solution available to businesses has been online forums. More recently, Twitter, Facebook and YouTube have offered new public resources to help respond to customers but support forums remain the go-to-choice for most organisations.

As customer expectations evolve, chat, email, social media and automated support is growing. Jemini is a powerful alternative to the traditional support forum. It ensures organisations are able to fully harness the power of their community."

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enjenta was formed in 2010 with a vision of providing organisations with next generation online community support solutions. Based in Oxfordshire, enjenta developed the technology behind the Jemini Social Support Engine. Jemini is the first ever means of providing online community support that delivers measurable issue resolution, integrated social media, auto-response and premium content in a single solution.