Tusk & Consultants Promotions Growing With Customer Service

Las Vegas, NV, February 26, 2016 (Newswire.com) - ​Customer service is not always the first thing that comes to mind when thinking of the sales and marketing industry. However, the associates at Tusk & Consultants Promotions believe that developing their service skills will dramatically improve the outcomes of the campaigns they run. Austin indicated that this is a perfect example of his team’s commitment to excellence.

“At Tusk & Consultants Promotions, we believe in never settling for anything less than greatness,” he said. “We are always looking for ways to improve ourselves and the services we offer. Customer service has proven to be an excellent area of focus for our pursuit of this mission. We want to offer a thorough, high-quality experience to every consumer with whom we interact.”

"At Tusk & Consultants Promotions, we believe in never settling for anything less than greatness,"

Austin, Director of Operations

He indicated that they have examined the stories of brands that invested into customer service. Austin claimed that almost universally, the brands with the best consumer experiences had greater loyalty from their customers. JetBlue is a perfect example of this. Austin stated that he admires the airline’s dedication to setting the bar for caring about customers.

Tusk & Consultants Promotions’ Director of Operations Discusses Ways to Improve Customer Service

Of course, a commitment to customer service can only go so far. Austin revealed some of the ways that the Tusk & Consultants Promotions team is making its dream of unparalleled brand experiences into a reality.

“I believe the important first step for us was deciding to do whatever it takes to make as many customers happy as possible,” he started. “From there, we examined the flow of a typical interaction. We found that peak traffic resulted in more frustration than we would have liked. High volume causing stress is to be expected, but we didn’t want to settle for good enough.”

Austin stated that they analyzed when the most significant hours for each brand would be and ensured that there would be sufficient staffing at those times. Additionally, the Tusk & Consultants Promotions associates practiced dynamically shifting team resources to keep a consistently smooth experience for each consumer.

“Another issue was the aftermath of a technological failure,” Austin continued. “Whenever something went wrong, it would result in a slowed rate of service. While we like to think that technology will always work, that isn’t realistic. We realized that having an easy alternative was essential. I think that preparing for the likely sources of issues is the key to making major service enhancements.”

About Tusk & Consultants Promotions

Tusk & Consultants Promotions is a premier interactive marketing firm. Its team members are specialists in crafting engaging product initiatives. Each campaign is designed to trigger excitement within targeted markets. The Tusk & Consultants Promotions experts’ abilities to connect with buyers has resulted in industry-leading outcomes. As a result of this success, the firm has gained the respect and trust of businesses of all sizes. Its portfolio includes small start-ups to global leaders. The group’s continued growth is a testament to ongoing efforts that revolutionize the advertising world. To learn more, visit their website at http://tuskandconsultants.com/.