Twitter Interview: bmibaby MD Julian Carr

Online, June 7, 2010 (Newswire.com) - Twitter Interview: bmibaby MD Julian Carr

Recently appointed bmibaby MD Julian Carr took part in a live Twitter interview on June 3rd at 3pm. Julian took over the @bmibaby_com Twitter feed to answer questions from customers, bloggers & journalists. You can view the session by searching the #askbmibaby hashtag, below is the full transcript of that session:

Transcript of session:

bmibaby_com: ^JC Hi Everyone! Just testing the feed works, and looking forward to the Q&A at 3pm! Julian #askbmibaby

bmibaby_com: Hi! It's a pleasure for me to host this session - something I am very excited about doing as I get to speak to you directly! #askbmibaby

bmibaby_com: Innovation is key to bmibaby and I think this is a 1st for any UK airline?! #askbmibaby

bmibaby_com: Depending on the number of Qs we get I might not be able to answer all but I will try and respond to as many as poss in the hour #askbmibaby

bmibaby_com: If you have a personal query then it's better for you to DM me your booking reference, and we will look into it. #askbmibaby

Question - bmibaby's fleet
BTUK: Will Bmibaby be investing in a modern, relaible and fuel efficient fleet in the near future? #askbmibaby

bmibaby_com: @BTUK: fleet question: we are happy with the current aircraft as they suit our needs. Longer term we will review as the business grows

Question - destination plans
BTUK: Any plans for longer haul destinations? #askbmibaby

bmibaby_com: @BTUK: long haul?: We offer a value service to european destinations, and short haul / europe will remain our focus #askbmibaby

Question - summer routes
its_aiden: #askbmibaby Hi, It's great to see an MD now with baby that has a passion for the company. Could we see new summer'11 routes announced soon?

bmibaby_com : @its_aiden Summer 11 is being prepared now, and we should launch it soon. We are looking at new destinations - watch this space #askbmibaby

Its_aiden: Thanks for the reply! Would love to see Fuerteventura as a new destination, or any of the canary islands! #askbmibaby

Question - volcanic ash
Timpritchard: @bmibaby_com How worried are you about the #ashcloud coming back this summer & are you making any provisions in social media ? #askbmibaby

bmibaby_com: @timpritchard Twitter is key to update you, and bookings are back to full strength - we are all more positive about the summer #askbmibaby

bmibaby_com: Just a reminder to use the #askbmibaby hashtag for questions to Julian, use it to follow the flow of Qs and As

Question - Doncaster airport
scottwillis89: @bmibaby_com any plans for doncaster #askbmibaby

bmibaby_com: @scottwillis89 Not at the moment - your feedback shows that current bases are easily accessible from Doncaster #askbmibaby

Question - plans to fly from SE England
theluxurytravel: @bmibaby_com Julian - are there any plans for bmibaby to fly from the south east?

bmibaby_com: @theluxurytravel The South East is unlikely to feature in the future - we have a strong presence in the Midlands #askbmibaby

Question - plans to fly from Luton
Luxurytravel: @bmibaby_com would love you to start some routes from luton as @easyJet is slowly disappearing! #askbmibaby

bmibaby_com: @theluxurytravel Our focus is flying from the regions - Birmingham, Cardiff, East Mids and Manchester are important to you & us #askbmibaby

Luxurytravel: @bmibaby_com excellent, thanks for the reply. Its good to know that at least one airline in the uk is so friendly and focused.

Question - volcanic ash
Yeti_boy: #askbmibaby Will the costs of the ash-cloud affect future @bmibaby_com fares / destinations?

bmibaby_com: @Yeti_Boy we're focused on offering you low fares - the ash cloud won't affect that! People are travelling again, baby! #askbmibaby

Question - Manchester routes
Its_aiden: Will further routes be added to Manchester again for next summer? There was mention of expansion & then all has gone quiet #askbmibaby

bmibaby_com: @its_aiden We are looking at new routes from Manchester, but any details would be telling! #askbmibaby

Its_aiden: :D that sounds positive about the MAN base! I will be keeping my eyes on bmibab.com #askbmibaby

Question - Potential partnership
eventwithme: We're looking to run alternative media exchanges between Brum & Amsterdam ppl, wondering if you'd be interested in partnering? #askbmibaby

bmibaby_com: @evenwithme Thanks for offering - can you DM us some details? Thanks! #askbmibaby

eventwithme: @bmibaby_com Will do. Many thanks #askbmibaby

bmibaby_com: .@dan_martin has requested I retweet the questions I am answering for clarity which I will start doing now!

Dan_Martin: @bmibaby_com Thankyou! #askbmibaby

Question - Heathrow and bmi connections
rossmacd88: @bmibaby_com what about connections to heathrow for integration with mainline/regional? #askbmibaby

bmibaby_com: @rossmacd88 We're always looking to work closer with bmi and offer more choices - closer ties are areas of evaluation currently #askbmibaby

Question - social responsibility
Aeroconsulting: @bmibaby_com What are your focus areas in regards to Social Responsibility #askbmibaby

bmibaby_com: @AeroConsulting Where do i start in 140?! We're committed to social responsibility, and work with a number of charity partners #askbmibaby

Question - bmibaby holiday packages
scotwillis89: @bmibaby_com thanks for that, any plans for bmibaby holidays would be quite good #askbmibaby

bmibaby_com: @scottwillis89 We partner with Lastminute.com already to offer you value for money holidays and will be growing this even more #askbmibaby

Question / comment - social media and customer service
McConnellsGroup: Just saved #askbmibaby stream as an example of using social media to improve customer service for my presentation

bmibaby_com: @McConnellsGroup Thanks! Glad we can help, communication and innovation is key to bmibaby! #askbmibaby

Question - Lounge access
famcourtsupport: Are there any plans to open your business lounges to Priority Pass members the way some of the flybe lounges are?

bmibaby_com: @famcourtsupport We work with various partners to provide lounges, and you can buy access to these from our website. #askbmibaby

Question - Portugal routes
lowcostportugal: Hello, will @bmibaby_com increase operations to Faro next Summer? LIS - MAN , a route to keep? #askbmibaby

bmibaby_com: @lowcostportugal Faro is a key route for us, and we have a lot of demand for this destination. Both this and Lisbon remain! #askbmibaby

Question - Glasgow routes
rossmac88: @bmibaby_com where have all the routes to/from glasgow disappeared to? #askbmibaby

bmibaby_com: @rossmacd88 We fly up to 3 times a day to Glasgow from East Midlands, and this is a reflection of demand for the service. #askbmibaby

Question - Social media policy
Dan_Martin: Who runs the Twitter feed? particular members of staff dedicated to it or is it one part of employees' wider roles? #askbmibaby

bmibaby_com: @Dan_Martin Our comms team manage it, but we are working on enhancing our presence with more of us being involved in the future #askbmibaby

Question - Social media policy
Dan_Martin :@bmibaby_com So do you not see Twitter as part of the customer service department? #askbmibaby

bmibaby_com: @Dan_Martin Yes our comms& cust svce teams work hand in hand to provide great service &already respond to queries via twitter #askbmibaby

Question - Social media policy
Dan_Martin: @bmibaby_com So currently if a customer service query is tweeted, it goes to comms department who then asks customer service? #askbmibaby

bmibaby_com: @Dan_Martin Dan - if you DM us your number we can talk to you about our twitter strategy if helpful.

Question - Possible routes, Salzburg
s1mplay: Can you please fly to Salzburg because currently there are no direct flights in the midlands to this area. #askbmibaby

bmibaby_com: @s1mplay Always looking to offer you even more new routes. It's maybe one for the future. We do fly to Munich & Geneva #askbmibaby

Question - Volcanic ash
Yeti_boy: expecting any fines for the potential non-applicance of some EC 261 articles during the ash cloud? e.g. Ryanair #askbmibaby

bmibaby_com: @Yeti_Boy We are responding to each query on a case by case basis, and our approach is to be reasonable and fair #askbmibaby

Question - Tickets with connecting flights
rossmacd88: can you offer connect flights (ie thru EMA) to other destinations, than separate tickets?#askbmibaby

bmibaby_com: @rossmacd88 Currently our focus is to offer you value point to point services, but keen to explore new opportunities for growth #askbmibaby

Question - Glasgow routes
flyglasgow: Why have you not attempted to take the hugely undeserved GLA-Euro city market?

bmibaby_com: @flyglasgow Our focus is growth from our current bases - there are still lots of opportunities. You never know longer term! #askbmibaby

Question - Diamond Club Miles
bmibaby_com: Last question response coming up, as time flies by when you're having fun! #askbmibaby

DavidAdamson2: @bmibaby_com Can you earn DC miles with GermanWings? Or Boomerang/M&M miles with baby? #askbmibaby

bmibaby_com: @DavidAdamson2 Good question?! You earn bmi Diamond Club miles on bmibaby though, which is great for you! #askbmibaby

bmibaby_com: Thanks for all your questions - it's been great fun and certainly something i've enjoyed doing. Be keen to do this again soon! #askbmibaby

bmibaby_com: thank you for taking part in the #askbmibaby Q and A session - normal Twitter service resumes and we'll be posting up a Q&A transcript

-Ends-