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Category Customer Relationship Management

The Daniel Group Welcomes Bryan Gregory as Vice President of the CX Solutions; Announces Promotions for Kim Battles and Lisa Lyle
Press Release

The Daniel Group Welcomes Bryan Gregory as Vice President of the CX Solutions; Announces Promotions for Kim Battles and Lisa Lyle

New Leadership and Promotions Strengthen The Daniel Group's CX Expertise and Growth Strategy

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Ashley Vlastaris Joins Phone Ninjas as Account Executive
Press Release

Ashley Vlastaris Joins Phone Ninjas as Account Executive

Well-Known Entrepreneur Hired for Key Leadership Role

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Phone Ninjas Promotes Hannah Mullis to Senior Account Executive
Press Release

Phone Ninjas Promotes Hannah Mullis to Senior Account Executive

Client-Focused Strategist Elevated to Lead Key Dealership Partnerships

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CRMI Honors 27 Service Organizations for Delivering 'World-Class' Customer Service; 5 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Press Release

CRMI Honors 27 Service Organizations for Delivering 'World-Class' Customer Service; 5 Cited for Certification in Customer Experience Management Professional (CEMPRO)

3 Cited for Certification in Providing Employee Centric Work Environment (VoE);

3 Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠

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Press Release

SWETI Marketing Has Completed HubSpot's Requirements for Onboarding Accreditation

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tele-net America Unveils AI-Powered Call Center in Las Vegas, Introducing Japanese Hospitality to US Market
Press Release

tele-net America Unveils AI-Powered Call Center in Las Vegas, Introducing Japanese Hospitality to US Market

The new facility combines Japan's tradition of omotenashi with cutting-edge AI technology to revolutionize customer service in North America.

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ICS Partners with CallCabinet to Enhance Compliant Customer Service
Press Release

ICS Partners with CallCabinet to Enhance Compliant Customer Service

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Press Release

Truelio Announces the Launch of TruelioCX

New division is dedicated to delivering tailored brand experience and marketing solutions to customer experience and contact center providers

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ICS Rolls Out Free 100-Hour Customer Journey Service
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ICS Rolls Out Free 100-Hour Customer Journey Service

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ICS Announces Its Best-of-Breed Partner Program
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ICS Announces Its Best-of-Breed Partner Program

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JP McHale Pest Management Promotes Ann DiLecce to VP of Customer Experience
Press Release

JP McHale Pest Management Promotes Ann DiLecce to VP of Customer Experience

 New York’s Leading Pest Control Company Highlights its Emphasis on Customer Experience Programs & Strategies Read More
Press Release

Thematic and QuestionPro Partner to Offer Best-in-Breed CX and Market Research Tech

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ICS.cx Announces New Customer Journey Mapping Service
Press Release

ICS.cx Announces New Customer Journey Mapping Service

 Why AI is Most Powerful With a Comprehensive Customer Journey Read More
Caf2Code Expands Offerings by Adding Dynamics 365 Customer Engagement (CE) Apps to Portfolio
Press Release

Caf2Code Expands Offerings by Adding Dynamics 365 Customer Engagement (CE) Apps to Portfolio

 Microsoft Solutions Partner Caf2Code, leveraging its proven track record of client success, now offers Dynamics 365 Customer Engagement solutions designed to streamline customer relationship management (CRM) processes and accelerate business growth. Read More
ICS.cx Hosts Workforce Management in the Cloud
Press Release

ICS.cx Hosts Workforce Management in the Cloud

 WFM in the ICS Cloud speeds implementation and reduces costs by 25%   Read More
ICS.cx Reveals 5 Principles for AI-Enhanced Customer Experiences
Press Release

ICS.cx Reveals 5 Principles for AI-Enhanced Customer Experiences

 Why CX principles are the first step in AI customer service Read More
CRMI Recognizes 33 Service Organizations for Exceptional Customer Service; 6 Earn Certification in Customer Experience Management Professional (CEMPRO)
Press Release

CRMI Recognizes 33 Service Organizations for Exceptional Customer Service; 6 Earn Certification in Customer Experience Management Professional (CEMPRO)

 Three Cited for Certification in Providing Employee Centric Work Environment (VoE); Three Cited for NFSB Triple Crown Award Status – CXDNA Ultimate Ecosystem℠ Read More
MONDO, an Addison Group Company, Exposes the 'AI Boogyman' as Nothing to Fear
Press Release

MONDO, an Addison Group Company, Exposes the 'AI Boogyman' as Nothing to Fear

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Zift Solutions Reinforces Its Leadership in G2's Spring 2024 Rankings With Leading-Edge Security and AI Capabilities
Press Release

Zift Solutions Reinforces Its Leadership in G2's Spring 2024 Rankings With Leading-Edge Security and AI Capabilities

 Zift Solutions Continues to Redefine Industry Standards with Advanced Security and AI Innovation Read More
Platform One Releasing Cutting-Edge AI Developments for CX Practitioners
Press Release

Platform One Releasing Cutting-Edge AI Developments for CX Practitioners

 Launching soon, new AI features by Platform One promise to revolutionize how businesses gather and analyze customer feedback, streamlining the journey towards enhanced customer satisfaction and loyalty. Read More
ICS.cx Presents ‘Happy Agents, Happy Customers’ at SWPP
Press Release

ICS.cx Presents ‘Happy Agents, Happy Customers’ at SWPP

 At the Society for Workplace Professionals annual conference, ICS and ezCater, an ICS customer, will show how reducing agent attrition increased service levels by 40%.  Read More
John Mattone Selected as World's Top Professional Coach for the Fifth Time
Press Release

John Mattone Selected as World's Top Professional Coach for the Fifth Time

 John Mattone, Bestselling Author and the World’s #1 Executive Coach Read More
Platform One Unveils CX Program Scorecard
Press Release

Platform One Unveils CX Program Scorecard

 Empowering Professionals with Tailored Insights to Elevate Customer Experience Excellence Read More
Fusion Earns 5 Year Diamond Award From ClearlyRated for Providing Excellent Service to Healthcare Travelers
Press Release

Fusion Earns 5 Year Diamond Award From ClearlyRated for Providing Excellent Service to Healthcare Travelers

 Fusion’s traveler-focused business unit, Fusion Medical Staffing, received satisfaction scores of 9 or 10 out of 10 from more than 77% of its placed travelers, significantly higher than the industry average of 50%. Read More
ICS.cx Becomes Leading Choice for Contact Center Solutions
Press Release

ICS.cx Becomes Leading Choice for Contact Center Solutions

 As consumers’ focus on customer experience (CX) grows, businesses seek reliable, comprehensive, and cost-effective ways to improve service. Read More
Eliant Launches the First Customer Experience Management App for Homebuilders, Eliant Engage
Press Release

Eliant Launches the First Customer Experience Management App for Homebuilders, Eliant Engage

 Customer satisfaction survey ratings, evaluations, metrics, and trends—now accessible in real-time through a powerful, new mobile app that changes the game for Eliant Home clients. Read More
Trujay LLC Earns HubSpot Data Migration Accreditation
Press Release

Trujay LLC Earns HubSpot Data Migration Accreditation

 CRM solutions provider demonstrates exceptional skill and proficiency in data migration, upholding high standards for HubSpot customers Read More
NextGen Data Quality: Introducing DQ for Excel - a Suite of Microsoft Excel Add-Ons for Seamless Customer Data Improvement
Press Release

NextGen Data Quality: Introducing DQ for Excel - a Suite of Microsoft Excel Add-Ons for Seamless Customer Data Improvement

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Thematic, Leading Provider of AI-Powered Feedback Analytics, Reports Growth Milestones
Press Release

Thematic, Leading Provider of AI-Powered Feedback Analytics, Reports Growth Milestones

 Founder and CEO Dr. Alyona Medelyan Details Her Cross-Global Path to Becoming AI Expert, Entrepreneur and Founder of Pioneering Company Read More
Introducing CleverAutomations: Ready-to-Use Automation Journeys for Recurring Revenue Growth
Press Release

Introducing CleverAutomations: Ready-to-Use Automation Journeys for Recurring Revenue Growth

 The new product leverages generative AI to scale engagement strategies and improve customer retention without adding headcount. Read More
TEI Study Shows a 543% ROI for Client Using Thematic to Analyze Customer Feedback
Press Release

TEI Study Shows a 543% ROI for Client Using Thematic to Analyze Customer Feedback

 Total Economic Impact study examines cost savings and business benefits enabled by Thematic in delivering thorough, transparent customer feedback insights for clients. Read More
Survey2Connect Reports Impressive Growth, Announces U.S. Launch of AI-Powered Experience Optimization Platform
Press Release

Survey2Connect Reports Impressive Growth, Announces U.S. Launch of AI-Powered Experience Optimization Platform

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Trusted Voice Communications: Anoosh Roozrock at SIGNAL 2023
Press Release

Trusted Voice Communications: Anoosh Roozrock at SIGNAL 2023

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Press Release

The Daniel Group Announces New CX Training Initiative: The CX Institute

 The Daniel Group, a leader in B2B customer experience, introduces the CX Institute, offering training and coaching to enhance CX programs. Leveraging insights from one million surveys, the initiative aims to bridge theory and practice in CX. Three programs will be launched: CX Program Leader Certification, CX for Executive Teams, and CX for Frontline Managers. The institute complements The Daniel Group's commitment to improving customer experiences. For more details, visit their website. Read More
Freeman-Logan M&A Advisors Announces Successful M&A Sell-Side Representation and Sale of SK Weston & Company
Press Release

Freeman-Logan M&A Advisors Announces Successful M&A Sell-Side Representation and Sale of SK Weston & Company

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Syncari Sets a New Standard in Customer Data Automation With SyncAI
Press Release

Syncari Sets a New Standard in Customer Data Automation With SyncAI

 New Capabilities Elevate the Data Potential of Go-to-Market Teams by Bringing Generative AI to No-Code Automation, Analytics, and Data Management Read More
Press Release

Spectrio Acquires InReality, Pioneering Advanced Data-Driven Consumer Engagement

 Customer Engagement Company Spectrio Unleashes the Power of Analytics and AI With the Acquisition of Venue Analytics Company InReality Read More
AI Customer Success: Caffeinated CX Named Top AI Chatbot Software
Press Release

AI Customer Success: Caffeinated CX Named Top AI Chatbot Software

 AI and Customer Service have been top of mind for many business leaders. Caffeinated CX has been named the #1 AI customer support chatbot, helping businesses improve their full resolution times while having higher satisfaction scores. Read More
Thematic, a Leader in AI-Driven Analytics, Embraces New Look, Cementing Its Rise in Feedback Management
Press Release

Thematic, a Leader in AI-Driven Analytics, Embraces New Look, Cementing Its Rise in Feedback Management

 Thematic is proud to announce a refreshing of its brand image as a leader in global customer feedback analytics. Read More
Press Release

8Flow.ai Announces Self-Learning Automation Engine for Customer Support, Raises $6.6 Million

 8Flow.ai Introduces Private Beta and Achieves SOC 2 Certification Read More
Thematic's Leading AI-Driven Platform Incorporates Generative AI, Embracing Large Language Models for Customer Feedback Analysis
Press Release

Thematic's Leading AI-Driven Platform Incorporates Generative AI, Embracing Large Language Models for Customer Feedback Analysis

 Global feedback analytics leader levels up its own proprietary AI algorithm with the latest large language models to deliver the most thorough, transparent customer feedback insights for clients. Read More
CRMI Honors 33 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Press Release

CRMI Honors 33 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)

 Two Cited for Certification in Providing Employee Centric Work Environment (VoE); Two Cited for NFSB Triple Crown Award Status - CXDNA Ultimate Ecosystem℠ Read More
Registria Announces Smart Digital Guide
Press Release

Registria Announces Smart Digital Guide

 Concierge enables brands to deliver exceptional product ownership experiences for consumers around the world Read More
Numeracle Announces Partnership With Five9 as a Sponsor at Five9 CX Summit
Press Release

Numeracle Announces Partnership With Five9 as a Sponsor at Five9 CX Summit

 To be showcased at Five9 CX Summit, Aug.9-11, Numeracle's Entity Identity Management™ Platform is available on the Five9 CX Marketplace and can be easily integrated with the Five9 Intelligent Cloud Contact Center. Read More
MarketBridge Wins Gold & Bronze Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service
Press Release

MarketBridge Wins Gold & Bronze Stevie® Awards in 2022 Stevie Awards for Sales & Customer Service

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Claritysoft's Clarity CRM Offering Automated Email Marketing Solutions for Small & Large Businesses
Press Release

Claritysoft's Clarity CRM Offering Automated Email Marketing Solutions for Small & Large Businesses

 Claritysoft is revolutionizing email marketing with a powerful new Marketing platform that's intuitive and easy yet delivers on capabilities. Read More
Canadian CRM Dynamics Ltd Acquired by Leading Microsoft Business Applications Partner HSO
Press Release

Canadian CRM Dynamics Ltd Acquired by Leading Microsoft Business Applications Partner HSO

 Acquisition of Canada's Largest Independent Microsoft Dynamics 365 CE Partner Expands HSO's Footprint and Service Capability in North America Read More
Claritysoft & Sales Xceleration Announce Co-Branded CRM
Press Release

Claritysoft & Sales Xceleration Announce Co-Branded CRM

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Press Release

Empirix Launches New Hammer Partner Program to Capitalize on the Growth of the Contact Center as a Service Market (CCaaS)

 Contact center testing and experience assurance market leader transitions to fully channel centric model Read More
Maintaining Customer Relationships While Invoicing Is Key to Small Business Success, Industry Specialists Say
Press Release

Maintaining Customer Relationships While Invoicing Is Key to Small Business Success, Industry Specialists Say

 Viva Capital's latest report shows small businesses that apply customer-focused strategies while invoicing see greater profits and attract more new customers. Read More
CX Startup Officium Labs Launches WorkForward Brand
Press Release

CX Startup Officium Labs Launches WorkForward Brand

 Workforce management solutions further deepen ServiceStack® capabilities. Read More
Press Release

isoTracker Solutions Ltd. Launches an Upgrade to the Complaints Module

 isoTracker Solutions upgrades the Complaints module in its isoTracker QMS software product. This upgrade provides the flexibility to be from a basic register for complaints to having all the features required as part of a quality management system, which includes CAPA. Read More
MSI Announces New Service Program for Client Field Testing
Press Release

MSI Announces New Service Program for Client Field Testing

 Customer Advocate Field Agents will systematically test client service portals to enhance Customer Acquisition and Retention competitiveness in target markets and industries. Read More
CRMI Honors 35 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)
Press Release

CRMI Honors 35 Service Organizations for Delivering 'World-Class' Customer Service; 6 Cited for Certification in Customer Experience Management Professional (CEMPRO)

 Six Nominated for Certification in Providing Employee-Centric Work Environment (VoE); 200-plus Cited for Special NFSB Covid-19 Certifications; all have consistently exceeded customer expectations with highly engaged employees. Nominated may also qualify for NorthFace ScoreBoard Triple Crown Award℠ - The CXDNA Ultimate Ecosystem℠. Read More
Claritysoft Offers CRM Software With Unique Advantages for Today's Businesses
Press Release

Claritysoft Offers CRM Software With Unique Advantages for Today's Businesses

 The all-in-one CRM solution is specially designed to address the needs of modern businesses, with a range of features that put it in a class all of its own. Read More
MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo
Press Release

MetricNet to Present Its Latest Research on the ROI of Customer Care at the 2021 ICMI Contact Center Expo

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ClientSuccess Releases Industry's First Conversational Customer Success Solution
Press Release

ClientSuccess Releases Industry's First Conversational Customer Success Solution

 Conversations by ClientSuccess provides a better way for customer success managers to communicate & collaborate with their customers. Read More
Press Release

Loris Announces the Official Launch of Its Real-Time Coaching Technology for Digital Customer Service

 The new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations Read More
Officium Labs Awarded 2021 Impact Company of the Year Award by DotCom Magazine
Press Release

Officium Labs Awarded 2021 Impact Company of the Year Award by DotCom Magazine

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CX Startup Officium Labs Acquires SpreadsheetScheduler.com
Press Release

CX Startup Officium Labs Acquires SpreadsheetScheduler.com

 Addition of leading workforce management solution bolsters ServiceStack® capabilities Read More